Frequently Asked Questions

First Aid Beauty (aka FAB) helps combat common skin challenges with feel-good solutions and head-to-toe essentials for all skin types, even sensitive. FAB’s scientifically-advanced, luxurious formulations deliver immediate relief and long-term results.

FAB is sold at your local Sephora, Ulta Beauty, Sephora inside JCPENNEY, Ulta @ Target, Skinstore, Dermstore, Macy's, Bloomingdale's, Nordstrom, Nordstrom Rack and BeautyBrands stores. Please check our store locator page to find your closest retail location. If you are outside of the U.S., please contact  customerservice@firstaidbeauty.com to help identify a retailer that has the ability to fulfill an international order.
FAB products are manufactured in the U.S.

At FAB, we are committed to offering effective, feel-good solutions and head-to-toe essentials for all skin types, even sensitive. FAB products achieve maximum results with minimum irritancy. In addition, FAB products are allergy-tested, free of Parabens and Artificial Fragrance and safe for sensitive skin.

As a 100% Cruelty-Free company and proud PETA-certified Beauty Without Bunnies partner, we do not conduct any testing of ingredients or finished products on animals and only work with business partners who comply with our policy.

PETA has verified that neither First Aid Beauty nor our ingredient suppliers or contract manufacturers conduct, commission or pay for any tests on animals for ingredients, formulations or finished products.

First Aid Beauty has worked closely with PETA and regulatory experts to sell our products in China in a way that does not require animal testing. PETA has provided the following statement of support:

“PETA is very pleased to have First Aid Beauty on our Cruelty-Free list, and we are happy to report that the brand will maintain its no animal test status as it expands to China. We’ve worked with the company to ensure that the products as manufactured and sold will not require tests on animals under Chinese government regulations.” - PETA

Every order with qualifying order placed on FirstAidBeauty.com will come with free samples, with the exception of subscription orders. Samples will be provided as follows:

Choose 1 sample on all orders
Choose 2 samples on orders $50+
Choose 3 samples on orders $75+

Yes, you can purchase First Aid Beauty products on Amazon. At present, the only authorized Amazon reseller is "First Aid Beauty".

This information is available on all of the product detail pages under the "Need to Know" section. If you have additional questions please email us at customerservice@firstaidbeauty.com

Depending on the product, either look for the expiration date on the bottom of the jar, bottle or tube or find the PAO (period after opening) symbol on the packaging. The number by the M (i.e., 12M) is how many months that product will stay FABulous after opened. All of FAB products should be stored in a cool, dark place. When in doubt, please reach out to customerservice@firstaidbeauty.com for confirmation. .

Unfortunately, First Aid Beauty does not currently produce a product catalog. You can view the complete selection of FAB products on FirstAidBeauty.com. If you have any additional questions about our products, please email us at customerservice@firstaidbeauty.com.

Please contact customerservice@firstaidbeauty.com with any other questions

First Aid Beauty products are completely free of artificial fragrance and fragrance chemicals. Most of our products do not contain any scent agents whatsoever, but for the few that do, we are committed to only using 100% natural fragrances.

The First Aid Beauty Gift Certificate is an electronic gift card activated by entering a unique code when placing an order. It arrives via e-mail to the e-mail address you specify during checkout. Purchaser is responsible for providing a deliverable e-mail address. A physical gift card will not be sent. Gift Certificates are available in $15, $25, $50, $75, $100 and $125 amounts. Gift Certificates are nonrefundable.

How do I redeem a Gift Certificate online?
To redeem a Gift Certificate online please enter the 12-digit code for the Gift Certificate being used during checkout. Select "apply" after entering the Certificate code field of your order. If there is a balance remaining after your Gift Certificate has been applied, a credit/debit card or an alternate method of payment will be needed to cover the order balance. Promotions and discounts are not applicate to Gift Certificates.

If I spend less than the amount of my Gift Certificate, what happens to the remaining balance?
Any unused balance will remain on your Gift Certificate. You can check the balance by utilizing the Check Balance form field found here on our site, or by contacting customer service at 1-800-322-3619 for assistance. The Gift Certificate cannot be redeemed for cash unless otherwise required by applicable law.

Does my First Aid Beauty Gift Certificate have an expiration date?
FirstAidBeauty.com Gift Certificates have no expiration date.

Gift Certificate Terms & Conditions
Click here to see Gift Certificate Terms & Conditions

Unfortunately, New Arrivals cannot be added to auto-replenishment.

Our warehouse processes orders very quickly, which prevents our team from making changes to orders after they are placed. Unfortunately, this includes editing the shipping address or contents of an order.

Please contact our customer care team if you have questions regarding your purchase!

Currently Running: Free Gifts on Orders $69+
Offer Terms & Conditions: Receive a Free Ultra Repair Oatmeal Mask (2.0 oz) and Ultra Repair Lip Therapy (0.5 oz) with your order totaling $69.00 or more. No promotion code necessary. Offer only available at www.FirstAidBeauty.com through 11:59 p.m. PST Tuesday, February 28, 2023, or while supplies last. Quantities are limited. Offer cannot be applied to previous purchases and cannot be redeemed for cash or combined with any other offer..

Currently Running: Free Shipping on All Orders
Receive free standard ground shipping on your order, no minimum spend or promo code necessary. Select the Free Standard Shipping option when placing your order.

Choice of Free Samples
All orders come with 1 free sample. Choose from a variety of deluxe samples at checkout with your qualifying firstaidbeauty.com order. Choose 1 sample on all orders, spend between $50-$74.99 and choose 2 free samples. Spend $75 or more and choose 3 free samples. No order shall exceed more than 3 deluxe samples. No order shall be placed for deluxe samples that does not contain products for purchase as a qualifier. Please note that recurring Auto-Replenishment orders do not receive samples.

Auto-Replenishment / Subscription
When you sign up for our Auto Replenishment program, you can save 15% off on all future auto delivery shipments. You can select and adjust your shipment frequency, or cancel at any time by logging into your FAB account and editing your subscriptions. Please note that Auto Replenishment orders are not eligible for promotions and recurring Auto-Replenishment orders do not receive samples. In order to redeem the discount or offer, place a separate one-time order. Please note that New Arrivals cannot be added for replenishment.

AfterPay
Shop now, pay later with Afterpay. Add your favorite items to cart and select Afterpay at checkout. Log into or create your Afterpay account with instant approval decision. Your purchase will be interest-free and split into 4 payments that are payable every 2 weeks. You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and any shipping charges, which are added at checkout.