First Aid Beauty will only accept returns/exchanges on items purchased through firstaidbeauty.com within 30 days of order receipt. All return requests after 30 days will be denied. Items purchased through any of our retail partners must be returned to that specific retailer. All items marked FINAL SALE will not be eligible for a return or exchange. Please note that individual items from kits cannot be returned, and only the entire kit may be returned or exchanged.
While we understand that it may take a few uses to realize a product isn’t right for your skin, we will not accept returns or exchanges for any item where more than a quarter of the product has been used.
All returns are subject to validation and approval at First Aid Beauty’s discretion. We monitor return activity for abuse and reserve the right to limit returns or exchanges in all instances.
To return/exchange your new or gently “tested” online purchase: If you have an account with us, you may log in to your account and request a new return under the “Returns” section of your account. You may also email us at firstname.lastname@example.org. Please include your order number, name, email address, and phone number.
Please note: Your original shipping and handling charges will not be refunded.
We can provide you with a pre-paid return shipping label for you to send back your item(s). A fee of $5 will be deducted from your total refund should you choose to use the pre-paid shipping label to cover shipping costs.
You may also send your returnable items back using a shipping method of your choice, at your own expense.
First Aid Beauty is not responsible for returned items lost during transit.
Please allow 7-10 business days for your refund to post to your account once it has been approved.
Please return all packages to: First Aid Beauty ATTN: RETURNS 555 Gotham Parkway Carlstadt, NJ 07072
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